Quality Management and Organizational Innovation in Canada
Abstract
In the federal public service, quality was first sought through efficient people. After five decades of predominant attention to processes, the rise of management thinking and program budgeting in the late 1960s led to concern with results. Since the early 1990s, the idea of results-based
In the federal public service, quality was first sought through efficient people. After five decades of predominant attention to processes, the rise of management thinking and program budgeting in the late 1960s led to concern with results. Since the early 1990s, the idea of results-based